FREQUENTLY ASKED QUESTIONS
Find quick answers about onboarding, payments, settlements, pricing, and more. Get clear guidance to help your business accept and manage payments effortlessly.
Contact our teamUnderstand how MPay works, what it supports, and why it's the most secure & scalable gateway for your business.
MPay is a secure and scalable payment gateway that enables businesses to accept online payments through UPI, Cards, Netbanking, and more.
It securely processes payment information between the customer, bank, and merchant to complete transactions.
Any business—startup, SME, enterprise, e-commerce, service provider, or retailer—can use MPay.
UPI, QR, Credit/Debit Cards, Netbanking, Wallets (if enabled), and recurring payments.
Yes, MPay uses bank-grade security, encryption, PCI-DSS compliance, and fraud detection.
No. You can also accept payments using payment links, QR codes, and hosted pages.
E-commerce, Ed-tech, SaaS, Retail, Logistics, D2C, Subscriptions, Wellness, and more.
You get a real-time dashboard with transaction history, settlement status & reports.
International cards can be enabled based on compliance and eligibility.
Yes, MPay provides developer-friendly APIs, documentation & dedicated support.
Know everything about KYC, required documents, onboarding time, eligibility & compliance.
PAN, Aadhaar/ID proof, GST/shop registration, bank details, and business details.
Usually 24–72 working hours depending on document accuracy.
Yes, we support both individuals and registered businesses.
Only if you want API/XML integration. Otherwise not required for payment links/QR.
Incorrect documents, mismatched details, non-compliant business category, or unclear images.
Yes, incomplete KYC may lead to limited or paused services.
Yes, simply submit updated KYC and proof for verification.
Only if the category meets compliance and follows RBI rules.
Yes, our team provides updates via email or dashboard.
Email: care@mmadpay.in Phone: +91 124 4842223
Learn about UPI, cards, QR, refunds, subscriptions, integrations & more.
UPI, Cards, Netbanking, Dynamic QR, Recurring Payments, Payment Links.
Yes, we support UPI Collect, Intent, Dynamic QR & Static QR.
Yes, you can generate links instantly from the dashboard.
Yes, UPI AutoPay and Card eMandate (if enabled).
Most payments are processed instantly. Card/Bank delays may apply.
Yes, full and partial refunds are available via dashboard or APIs.
Yes, using APIs, plugins, or hosted checkout pages.
A QR that auto-generates a unique transaction amount for each customer.
Completely. All card data is tokenized and processed securely.
Yes, real-time risk checks & fraud filters are included.
Know about settlement cycles, payout APIs, delays, holds, reports & more.
Standard T+1 / T+2 based on business category.
Yes, downloadable reports are available in the dashboard.
You can view settlement history & upcoming settlements in real time.
Possible bank delay, incorrect KYC, risk hold, or holiday.
Yes, optional instant settlement can be enabled for eligible merchants.
Not by default. But can be enabled based on use case.
Business-to-customer (B2C) bulk payments such as refunds, vendor payments, salaries etc.
Yes, instant payouts via API are available.
Usually no, but depends on your business model.
Yes, due to compliance issues, disputes, or suspicious activity.
Detailed information about MDR, GST, compliance guidelines, limits & more.
Charges vary by volume, method & business type. Custom pricing available.
No, MPay does not charge setup or maintenance fees.
Payment gateway fee is non-refundable, but refund processing is free.
Yes, 18% GST is applicable on payment gateway fees.
Merchant Discount Rate — the fee for processing payments.
Yes, depending on business type and threshold.
Yes, MPay follows all regulatory guidelines.
Yes, as per law.
Yes, if enabled and compliant.
Depends on business risk category & KYC level.
MPay is a secure and scalable payment gateway that enables businesses to accept online payments through UPI, Cards, Netbanking, and more.
It securely processes payment information between the customer, bank, and merchant to complete transactions.
Any business—startup, SME, enterprise, e-commerce, service provider, or retailer—can use MPay.
UPI, QR, Credit/Debit Cards, Netbanking, Wallets (if enabled), and recurring payments.
Yes, MPay uses bank-grade security, encryption, PCI-DSS compliance, and fraud detection.
No. You can also accept payments using payment links, QR codes, and hosted pages.
E-commerce, Ed-tech, SaaS, Retail, Logistics, D2C, Subscriptions, Wellness, and more.
You get a real-time dashboard with transaction history, settlement status & reports.
International cards can be enabled based on compliance and eligibility.
Yes, MPay provides developer-friendly APIs, documentation & dedicated support.
OUR TESTIMONIALS
By Rohan Mehta
MPay has streamlined our checkout process beautifully. Payments are quick, smooth, and our abandoned carts have reduced noticeably.
By Kavya Sharma
As an online business owner, reliability matters most. MPay gives us consistent transaction success and a clean, easy-to-understand dashboard.
By Arjun Patel
Integrating MPay into our website was effortless. Their support team guided us throughout, and the system has been running perfectly ever since.
By Priya Nair
Security is a top priority in e-commerce. MPay’s robust protection features give our customers complete confidence during checkout.
By Ananya Gupta
We manage a high volume of orders daily, and MPay handles it seamlessly. The real-time insights help us understand our buyers better.
By Vikram Malhotra
MPay has improved our overall operations significantly. Faster settlements and stable performance have boosted our cashflow.
