Privacy Policy
This Privacy Policy outlines how we collect, handle, and disclose personal information collected from Merchants or Customers. This policy must be read with our Terms of Use, Merchant Onboarding Policy, and other policies of MMADpay. It is a legally binding document between you and us.
1. Consent
By accessing or using the Services or Platform, you confirm that you have read, understood, and agreed to this Privacy Policy, including the collection, storage, and disclosure of your personal information as described herein. This policy may be updated from time to time, and we encourage you to review it periodically.
2. Privacy Objectives
- Ensure transparency about our data practices
- Respect your choices regarding personal data
- Provide access and control over your personal data
- Implement robust data security as per applicable laws
3. Data Collection
a) From Merchants
- Registration Information: Includes name, contact details, address, profile picture, etc.
- Usage Information: Device and browser data, geolocation (if enabled), service usage logs.
- Third Parties: We may receive data from partners, service providers, and analytics firms.
b) From Customers
- Transaction Data: Name, address, contact details, and tokenized payment data (no card credentials stored).
- Device Data: Device, IP address, location, browser settings, OTP auto-fill data.
- Third Parties: Information received from affiliated service providers and integrated platforms.
c) Cookies and Tracking Technologies
We use cookies to improve your experience and analyze usage:
- Strictly Necessary Cookies for basic operations
- Analytical Cookies to analyze performance
- Functionality Cookies to remember preferences
- Targeting Cookies for advertising relevance
d) Children’s Personal Data
We do not knowingly collect data from individuals under 18 without parental or legal guardian consent.
4. Purpose of Data Collection
- To enable transactions between Customers and Merchants
- To process payments securely
- To provide customer support
- To prevent fraud and enhance security
- To improve and personalize Services
- To communicate updates and marketing
- To comply with legal obligations
5. Retention
We retain data as long as necessary to provide Services, resolve disputes, and meet legal requirements. Contact the Grievance Officer for specific retention information.
6. Disclosure to Third Parties
- To you or upon your request
- To Merchants involved in a transaction
- To service providers and partners
- To law enforcement where legally required
- During corporate restructuring or mergers
7. External Links
We are not responsible for the privacy practices of third-party websites linked through our Services.
8. Security Practices
We follow industry-standard practices including SSL encryption, restricted access, and secure servers. However, we cannot guarantee absolute security due to the nature of the internet.
9. Your Rights
- Confirmation: Know if we process your data
- Review: Request a copy of your personal data
- Rectification: Request corrections to inaccurate data
- Restriction: Request blocking or erasure of data
- Opt-out: Unsubscribe from promotional communications
- Withdrawal: Withdraw consent at any time (service use may be affected)
10. Grievance Redressal Officer
Contact us for concerns regarding privacy practices:
Name: Pankaj Gambhir
Email: pankaj@mmadpay.in
Phone: 0124-4842222 / 98100 06232
Address: 701, 7th Floor, Silverton Towers, Sector-50, Golf Course Extension Road, Gurgaon, Haryana – 122018