Merchant Onboarding Policy

I. Eligibility Criteria

• Valid KYC documents
• Compliance with RBI & NPCI regulations
• Legitimate business model
• No involvement in prohibited categories

II. Required Documents

• PAN Card
• Aadhar / valid ID proof
• Business registration documents
• Bank account details
• Website/App details (if applicable)

III. Verification Process

• Document verification
• Risk analysis
• Business model assessment
• Bank approval (if required)

IV. Onboarding Timeline

Typically 24–72 working hours depending on document accuracy.

V. Merchant Responsibilities

• Provide accurate and updated details
• Maintain regulatory compliance
• Avoid fraudulent/high-risk transactions
• Use MPay only for authorized business purposes

VI. Deactivation / Suspension

• Incomplete KYC
• Suspicious activity
• Regulatory violations

📞 Contact for Onboarding Help